UI policy only works with certain roles

[nannielf]

There is a policy that makes the field mandatory when changing the incident status to Resolved or Closed. But it only works if the modifying user has the admin roles. No role restrictions or other rules and scripts were found that could affect this behaviour of the policy (ACL, Business Rules, Client Scripts, UI actions). At least among the obvious rules and scripts associated with the Incidents table.
Any ideas why this might be happening?

[Its_Azar]

Hi there @nannielf 

I think there might be hidden dependencies

• check if  there are no field-level ACLs that restrict access to non-admin users, which might prevent the UI policy from applying correctly.
• check  that the UI policy conditions are met for all users, not just admins. Sometimes, conditions might inadvertently check for roles.
• Double-check for any client scripts that might override or interfere with the UI policy for non-admin users.

If this helps kindly accept the response