UI Widget Windows Not Going Away in Service Operations Workspace

tiguin2798 · ‎03-11-2025

Good Afternoon,

I have multiple users reporting they are getting popups in the Service Operations Workspace as if the windows you get when you hover over the carrousel widget on the homepage aren't going away.

It's just windows like this. They're popping up on records, when performing searches, etc. just randomly.

I'm pretty new to ServiceNow (about a year and a half in) but we are a small team and I have barely scratched the surface of UI Builder and Macros and Widgets.

Does anyone have some suggestions of items I can check in the system for this? It's not all users getting the issue.

Dr Atul G- LNG · ‎03-11-2025

Hi @tiguin2798

Try upgrading the SOW to the latest version and check if the issue persists. If the problem remains, log a Now Support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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tiguin2798 · ‎03-13-2025

Thank you! I did not realize SOW was it's own plugin and thought it was updated during main version upgrades. After looking it is several versions behind. I will update this and if it does not resolve the issue will open an HI ticket.

Dr Atul G- LNG · ‎03-13-2025

Opps,,, then log a case with Now Support team.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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