New Record Form on specific table is taking too much time to load

maddamsetti
Tera Contributor

Hello Community,

 

We have a custom table called service notifications and when we try to create a new record in this table then new record form will keep on loading and form will be opened after 50 seconds.

 

As checked we have only 4000 records in this table and did not find any on load client scripts or business rules which runs on infinite loop.

 

Could you please help me with the details how we can proceed further with investigation and how we can rectify this behaviour.

 

Kind regards.

3 REPLIES 3

Mark Manders
Mega Patron

What kind of form is it? What kind of fields (and how many) do you have on it? Is it gathering a lot of data from other tables?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @maddamsetti 

 

You can check in the transaction logs what is taking time, as it is a custom table, did you extend it from another table or  to builld from scratch? 

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Ankur Bawiskar
Tera Patron
Tera Patron

@maddamsetti 

Is the new record opened in particular view and it takes time?

Is it happening for all views?

There could be some long running transactions

Also as per what @Mark Manders mentioned, how many fields are there? any client script or UI policy running?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader