New Record Form on specific table is taking too much time to load
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03-13-2025 03:45 AM
Hello Community,
We have a custom table called service notifications and when we try to create a new record in this table then new record form will keep on loading and form will be opened after 50 seconds.
As checked we have only 4000 records in this table and did not find any on load client scripts or business rules which runs on infinite loop.
Could you please help me with the details how we can proceed further with investigation and how we can rectify this behaviour.
Kind regards.
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03-13-2025 06:36 AM
What kind of form is it? What kind of fields (and how many) do you have on it? Is it gathering a lot of data from other tables?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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03-13-2025 06:39 AM - edited 03-13-2025 06:40 AM
Hi @maddamsetti
You can check in the transaction logs what is taking time, as it is a custom table, did you extend it from another table or to builld from scratch?
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03-13-2025 06:44 AM
Is the new record opened in particular view and it takes time?
Is it happening for all views?
There could be some long running transactions
Also as per what @Mark Manders mentioned, how many fields are there? any client script or UI policy running?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader