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UI15 Issue

DEEPAK KUMAR SI
Tera Contributor

‎11-21-2023 02:37 AM

Hi All,

 

Anyone has seen this issue before .

When send email via in UI15 - it is not being recorded in the Work Notes.

DEEPAKKUMARSI_0-1700562974436.png

However, if we see in UI16 that email appears in worknotes.

 

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Dr Atul G- LNG
Tera Patron

‎11-21-2023 03:20 AM

 Hi @DEEPAK KUMAR SI 

 

Not sure, but check

 

https://www.servicenow.com/community/developer-forum/activity-field-issues-with-geneva/m-p/2118878

https://www.servicenow.com/community/developer-forum/ui16-background-colors-work-notes-and-additiona...

https://www.servicenow.com/community/itsm-forum/email-not-visible-in-worknotes-of-the-incident/td-p/...

 

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