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UI16 / Classic UI - Inline List Edit does not work for columns after horizontal scrolling

Dinh Nguyen
Kilo Sage

3 weeks ago

Hello everyone,

I would like to check whether anyone has encountered this behavior in a standard ServiceNow instance

1. Environment:

  • Classic UI (UI16) - (Polaris disabled)
  • List editing enabled
  • No customizations on the list view
  • Reproducible on OOTB Incident list
2. Issue Description:
Inline list editing works correctly when the target column is visible in the initial viewport.
DinhNguyen_0-1785814587394.png

 

However, if the target column is outside the visible area and I need to scroll horizontally to the right, the field can no longer be edited by double-clicking the cell.
 
DinhNguyen_1-1785814805124.png

 

If I move the same column closer to the left side of the list (without horizontal scrolling), inline editing works normally.
 
3. Questions:
Is this an OOTB bug in UI16 / Classic UI? Is there any SNOW document that mention about this issue?
Is there any way to fix this issue?
 
Please someone help me
Thankyou so much
 
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5 REPLIES 5

Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Dinh Nguyen 

 

It is OOB feature. 

Just try with other browser using incognito/inPrivate mode. I guess You will get same behaviour.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls