UI16 tagging feature "Enter the name of the person you want to mention"

RichardSaunders
Tera Guru

I have been unable to find any documentation on this feature on the wiki or anywhere else online.  

When 'tagging' a user they are not notified through Connect nor notification. I want to know what the expected behavior of this? If i tag someone what should happen and how/where is it configured. We are using Helsinki.

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Thanks in advance.

1 ACCEPTED SOLUTION

Jochen Geist
ServiceNow Employee
ServiceNow Employee

Take a look at this: Activity stream mentions


The behavior differs whether you follow the record or not.


Its also depended on your notification settings.


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5 REPLIES 5

sethhumphrey
Mega Guru

Documentation found: "Add a mentions to a message