Unable launch my PDI

[viplavkumar]

Hello Community,

I'm trying to log in to my PDI, but when I tried to open my PDI, it's showing offline. I don't know what the problem is, but I tried with different browsers also. I'm facing the same issue. It's showing something like, "We are having trouble opening your instant due to an internal error. We should have it fixed in a few minutes."  But I can't see any solution. I've been trying since this morning, and my PDI instant shows offline.

any possible solutions for this kind of issues?

[Dr Atul G- LNG]

Hi @viplavkumar 

It looks like this is a known issue. 

Could you try logging in using a mobile device and check whether it works? If it still doesn't work, we may need to wait for some time.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

[Aditya_hublikar]

Hello @viplavkumar ,

Don't worry buddy . You are not alone , this  same issue is faced my multiple users . But now getting this message 

After some time screen is loaded but instance went to offline .

 I think , we should wait for some time , its servicenow internal error  🙂 . Instance will  back  after some time .

If this helps you then mark  it as helpful and accept as solution.

Regards,
Aditya

[Tanushree Maiti]

Hi @viplavkumar 

Since Today morning few community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[Tejas Adhalrao]

hi @viplavkumar ,

Yes, many users are currently experiencing the same issue, so it appears to be a platform-wide issue. Let's trust the ServiceNow team—they have always been quick to address Developer Portal and PDI-related issues. I'm confident the issue will be resolved soon, and our PDIs will be back up and running shortly.

If you found my solution helpful, please mark it as Helpful and Accept Solution.

thanks ,

tejas😊