Unable to access developer instance

[nidhinsk27]

Hi, I am getting mfa error each time when I am trying to login 

[GlideFather]

@Bert_c1,

use the link to get access to your instance as and admin and then you can disable the MFA by setting this variable to false:

glide.authenticate.multifactor

https://yourinstance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=562c1882d713310091204187ed6103b9

oooor you can create MFA criteria - some roles will require MFA, some won't.

Let me know if this helped you to disable the MFA

EDIT: originally I shared a wrong property (glide.auth.mfa.ui.v2.enabled), correct one is the one above (glide.authenticate.multifactor).

[Bert_c1]

'glide.auth.mfa.ui.v2.enabled' is set to true in my PDI, yet no MFA required. The 'glide.authenticate.multifactor' is false.

Very helpful post, thank you

[Chaitanya ILCR]

Hi @nidhinsk27 ,

you can go with the first option "setup authenticator app" and click on continue and install a authenticator app on your mobile (good authenticator or any other authenticator of your choice) and scan the QR that you get from clicking on continue and scan it from the authenticator app and enter the OTP that's displayed on the authenticator

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya