Unable to access KB articles on ServiceNow support

[SD_Akshay]

Hello All,

Is there any way we can read and access KB articles on support? I am facing this issue for quite a sometimes and I have to ask someone to send screenshots of the article to see the configurations. 

The KBs will be for to help you with steps and diagnosis, If I am doing some development and finds community post with useful KB article it asks me to login and when I do logins with my ID it says 

"

Sorry, you can't login with this ServiceNow ID

To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in. To access Now Support, you can do any of the following:

• Log in with a different ID

"

[Dr Atul G- LNG · Accepted solution]

Agreed. You can ask your ServiceNow Practice Lead to get access if needed. If there’s nothing else, please close the thread.

[Dr Atul G- LNG]

Hi @SD_Akshay 

Yes, this is expected. There are a few knowledge base (KB) articles that can be accessed not with a personal ID or an official account, unless you have access to Now Support.

[SD_Akshay]

Hi @Dr Atul G- LNG ,

Yes, but this is so unfortunate that we have to have the Hi access. In some org they don't provide it normally. 

Anyways thank you for your response.

[Dr Atul G- LNG · Accepted solution]

Agreed. You can ask your ServiceNow Practice Lead to get access if needed. If there’s nothing else, please close the thread.

[Tanushree Maiti · Accepted solution]

Hi @SD_Akshay ,

You do not have proper access on the KB article / servicenow. 

If you are authorized user, Ask Admin to give proper role to read Kb article.