Unable to Access My PDI

[ranapriya]

Hello Team,

I am unable to access my Personal Developer Instance (PDI) devxxxx When I try to log in or reset my password ServiceNow asks me to verify a phone number ending with diff numbers.

The issue is that that is not my phone number and I do not remember updating any phone number in my profile. Because of this I cannot complete the verification process and am locked out of my account.

I use this PDI for learning and practice, and I would like to regain access to continue my ServiceNow training.

Could someone please advise:

• How I can recover my account?
• How I can update or remove the incorrect phone number?
• Whether my PDI (devxxxxx) can be restored and linked back to my account?

Any help would be greatly appreciated.

Thank you.

Best Regards,
Priya

[Hemanth M]

Hi @ranapriya ,

Do you know your current password, have you tried logging with that?, you can find your current password 

[Tanushree Maiti]

Hi @ranapriya ,

Pre-task : Check your mail for your instance id, Password which was shared when it was assigned to you. If not found, check following steps:

A. For Resetting Instance password , here are the options

Option 1:  Click on eye icon and check current.password

Option 2:  ( if current password is not working)

• Go to the ServiceNow Developer Portal and sign in.
• Click on Manage my Instance
• On Instance widget, there is a gear icon . click on that
• Select Reset instance password

B. If you have forgot your developer portal password , then follow

1. In Developer portal login window , click on Need Assistance with sign in

2. A chat window will populated. Select Forgot password.