Unable to access PDI

[suganyar1]

I am unable to access the PDI instance, it shows attached error. Please guide me further. 

[Nikhil Bajaj9]

Hi @suganyar1 ,

Navigate to developer.servicenow.com and login. Click on arrow next to your name on top right. You will get few options - Click on Change role and change your role to Admin and check again.

https://www.servicenow.com/community/eam-forum/when-i-tried-to-log-into-my-developer-instance-it-say...

https://www.servicenow.com/community/sysadmin-forum/unable-to-start-app-engine-studio/m-p/3346736

if my answer helped you, please mark it- solution accepted. 

Regards,

Nikhil Bajaj

[Viraj Hudlikar]

Hello @suganyar1 

Do check my response over this thread:
Re: Instance Issue - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Dr Atul G- LNG]

Hi @suganyar1 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. Select Change User Role.

4. Change the role from AES to Admin.

5. Save your changes.

6. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Workaround:

If it's still not working, try this workaround:

• Assign the admin role

• Log out and log back in

• Then assign the AES role

• After that, reassign the admin role

This sequence has worked in some cases.

[GlideFather · Accepted solution]

Hi @suganyar1 

• Go to: https://developer.servicenow.com/dev.do
• Click your profile in top-right corner,
• Change User Role,
• Select Admin,
• Confirm,
• Retry your PDI again.