Unable to access PDI

suganyar1 · ‎08-17-2025

I am unable to access the PDI instance, it shows attached error. Please guide me further.

GlideFather · ‎08-17-2025

Hi @suganyar1

Go to: https://developer.servicenow.com/dev.do
Click your profile in top-right corner,
Change User Role,
Select Admin,
Confirm,
Retry your PDI again.

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No AI was used in the writing of this post. Pure #GlideFather only

View solution in original post

suganyar1 · ‎08-18-2025

How to delete my replies, could you please let me know

Dr Atul G- LNG · ‎08-18-2025

Hi @suganyar1

Deleting a reply might not be possible now because some time has already passed. Please check if you still get the Delete button.

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suganyar1 · ‎08-18-2025

Role is already is Admin , pls guide me further.

GlideFather · ‎08-18-2025

Hi @suganyar1

this is your own personal information, please remove the screenshot as this is publicly accessible forum and you should keep your data safe 😉

instead, follow these steps:

EDIT:

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No AI was used in the writing of this post. Pure #GlideFather only

Nikhil Bajaj9 · ‎08-18-2025

@suganyar1 ,

Please read and follow the steps and go to change role and see there are 2 checkboxes - select Admin check box and save. Relaunch PDI again and check again.

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025