Unable to access PDI

[servchakri]

HI ,

i have logged in last log in 5days ago , when i try to wakeing up the instance ,it was loading and again goes to hibernating state , could you please help what action need to be taken ?

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @servchakri 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 5 days!

As you know there is no support available for PDI.

[Aditya_hublikar]

Hello @servchakri ,

How long you are awaking your instance ? If its already consume more time . There is no any support for pdi , you can request new instance but your previous data will not get restored 🙂 . 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Srikanth_9]

Hi @servchakri,

You are already waited and experiencing this issue from past 5-7 days, you can request a new instance. 

There's no support for PDI issues. 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.