Unable to add attachments on Pending HR Cases in portal

Simanta27 · ‎03-28-2024

Hello Everyone,

I am unable to add attachments in HR cases when the state = Pending, for all other states it works fine, what could be issue? Can anyone help me out?

Thanks.

Dr Atul G- LNG · ‎03-28-2024

Check is any ACK there or UI policy ?

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ezAdmin · ‎03-28-2024

Hi Simanta,

I found below KA which could help you with this:

Unable to attach files to HR Case (sn_hr_core_case) in specific instance, but able to in all others....

Hope this helps. Let me know if this was helpful.

Thank you,

Sandeep Rajput · ‎03-28-2024

@Simanta27 OOTB I didn't find pending state on HR Case. Are you having a custom pending state on your instance?