Unable to add attachments on Pending HR Cases in portal

[Simanta27]

Hello Everyone,

I am unable to add attachments in HR cases when the state = Pending, for all other states it works fine, what could be issue? Can anyone help me out?

Thanks.

[Dr Atul G- LNG]

Check is any ACK there or UI policy ?

[Community Alums]

Hi Simanta,

I found below KA which could help you with this:

Unable to attach files to HR Case (sn_hr_core_case) in specific instance, but able to in all others....

Hope this helps. Let me know if this was helpful.

Thank you,

[Sandeep Rajput]

@Simanta27 OOTB I didn't find pending state on HR Case. Are you having a custom pending state on your instance?