Unable to Add Attachments
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03-25-2019 06:23 AM
Hi all,
I've run into an issue where we're unable to add any attachments at all to our production instance. When clicking the paperclip to attached something, a choose file button appears as normal and upon selecting a file, the green bar flashes and disappears, not attaching anything. This is the same for the self service portal.
I've tried as an admin, itil and standard user, no joy.
Has anyone got any ideas?
Thanks
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03-25-2019 03:43 PM
Hey
Check one property know as glide.attachment.extensions.
https://community.servicenow.com/community?id=community_question&sys_id=0739023bdbaa1f400be6a345ca961962&view_source=searchResult
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03-26-2019 02:18 AM
Thanks for your reply, i set a business rule up to block attachments some time ago and totally forgot about it! This has since been disabled.
