Unable to add change request on incident form.

[Sameeksha Sahu]

Hi,

User is not able to add "change request" on incident form whether she is having "itil" role.

Could anyone suggest where can be the issue?

Thanks in advance!

[Bert_c1]

Hello,

What happens if you click on one of the three options. can you create the CHG?

As far as that field being 'Read only' on the incident form, check for UI Policies defined on the incident table.