Unable to add CTASK in Change request (CHG0559385)

PRADEEPREDDY GU
Tera Expert

We have raised a Change Request (CHG0559385) today, but we are unable to add CTASK on that CR. we are getting an error (screenshot attached). we have contacted with change management team already, but they are unable do it from their end.
also, in one CTASK the state is disabled (screenshot attached).

PRADEEPREDDYGU_0-1737476581388.pngPRADEEPREDDYGU_1-1737476595917.png

 

 

 

can anyone helped me on this

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@PRADEEPREDDY GU 

seems some before insert BR is stopping the insert. Did you check that?

Did you check any state model on change task is blocking?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@PRADEEPREDDY GU 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

Hi @PRADEEPREDDY GU 

 

Look like it is caused by Flow or some BR. Please check the code of the New Ctask button once.

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