Unable to add CTASK in Change request (CHG0559385)

PRADEEPREDDY GU · ‎01-21-2025

We have raised a Change Request (CHG0559385) today, but we are unable to add CTASK on that CR. we are getting an error (screenshot attached). we have contacted with change management team already, but they are unable do it from their end.
also, in one CTASK the state is disabled (screenshot attached).

can anyone helped me on this

Ankur Bawiskar · ‎01-21-2025

@PRADEEPREDDY GU

seems some before insert BR is stopping the insert. Did you check that?

Did you check any state model on change task is blocking?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎01-21-2025

@PRADEEPREDDY GU

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎01-21-2025

Hi @PRADEEPREDDY GU

Look like it is caused by Flow or some BR. Please check the code of the New Ctask button once.

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