unable to add incident

[Vaibhav Ramteke]

Hello,

On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.

[Ankur Bawiskar]

@Vaibhav Ramteke 

so basically you are not able to link an INC with CHG via the parent field.

you are saying you are moving INC from left to right When Edit is clicked and it doesn't get saved

Any error you get?

Any BR is stopping you from updating the Parent field on INC with this CHG?

[Vaibhav Ramteke]

@Ankur Bawiskar 
even i dont no what why this is not work im investigate but still i dont no 

[Ankur Bawiskar]

@Vaibhav Ramteke 

we don't have access to your instance.

can you check what error you got after saving?

any before update BR on incident which is stopping

what debugging did you do?

are you adding closed/resolved INCs OR active ones?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Vaibhav Ramteke 

Which version you are using.

I am in Zurich PDI . Incident>Parent related list - not getting from change.

[Vaibhav Ramteke]

@Tanushree Maiti 

Australia latest upgrade...this is not PDI which im using