Vertical lane in triaging dashboard

[preethigovi]

Hi Team,

Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options?

[Ankur Bawiskar]

@preethigovi 

which dashboard is this?

OOTB or custom?

[preethigovi]

@Ankur Bawiskar  OOB Triaging dashboard in HR Agent workspace

[Ankur Bawiskar]

@preethigovi 

I doubt you can change the behavior and hide it

but still explore on this UI builder component

https://instanceName.service-now.com/now/builder/ui/edit/experience/8ad40be90fe120102208555db4767e7b/a6b0614f9fc1121078035b091b0a1c8f/22b0614f9fc1121078035b091b0a1c98

-> you will have to duplicate the variant and then see if you can change it

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[Tanushree Maiti]

Hi @preethigovi 

I guess Directly you can not remove it, 

Administrators typically leave the list as-is and instead select Priority or HR assignment group as the default view.

• Navigate to your HR Agent Workspace > Triaging Dashboard.
• Click the Settings icon and change the Vertical lane setting from HR service to priority or HR assignment group

Refer ServiceNow Documentation: HR Triaging Dashboard