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Unable to add SC Template to update set

spike
Mega Sage

I have created a Service Catalog template. However I did not capture it in an update set. Now when I try to move updates sets based on that template to the next environment I get errors telling me the template is missing.

So I've tried to capture the template in an update set by using the Force to Update set. However this fails with multiple messages saying:

Updates are already being recorded for this table.

Research has shown me that there is an attribute called update_synch set to true on that table. I think If I could set that to false for a short period I'd be able to force the template into an update set. However even with elevated privileges to Security Admin, I'm not able to change that attribute.

So my question is: How do I get the template into an update set so I can transfer it to the next environment? Everything I've tried so far is a bust.

I'd rather not have to recreate the template as I assume that would mean I'd have to redo all the service requests that are based on it..

Any help and direction would be appreciated!

Thanks!

6 REPLIES 6

Hello. I I'm aware of that. The problem is that since that table is already being captured for update sets, it's not possible to use that UI action. (The update_synch parameter is true for that table OOTB).

@Eric24 

What about the Templates for audit compliance, I couldn't capture these templates with an update set.