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Unable to attach file on Attachment variable of Catalog item

Rairai31
Giga Guru

‎03-18-2024 05:05 PM

User is unable to attach his file when creating a request on the catalog item. sn_request_read role is the only role that the user has. Is that the reason why user is unable to upload a file? No error is being displayed while trying to attach. Thank you very much.

Rairai31_0-1710806730854.png

 

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Amit Verma
Kilo Patron
Kilo Patron

‎03-18-2024 08:14 PM

Hi @Rairai31 

 

It's probably due to the read role only. Please refer below support article and give it a try :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718577

 

Thanks & Regards

Amit Verma


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