Unable to attach file on Attachment variable of Catalog item

[Rairai31]

User is unable to attach his file when creating a request on the catalog item. sn_request_read role is the only role that the user has. Is that the reason why user is unable to upload a file? No error is being displayed while trying to attach. Thank you very much.

[Amit Verma]

Hi @Rairai31 

It's probably due to the read role only. Please refer below support article and give it a try :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718577

Thanks & Regards

Amit Verma