Unable to change view from inside the form
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‎09-19-2016 10:08 AM
Hello all!
Hope you had a great weekend. So here is my issue. This happened a couple of times before too and never could find the reason or a solution to this.
So there's about 5 views to a custom table, let's call them Views A,B,C,D and E. Once we open a record in View E, we are unable to switch to any other view. If we go out of the record to list view, then we are able to change to any view. This is happening only for this particular view E. From any of the first 4 views, we can switch to another view. This happened before too for view C. Now its working fine and I didn't do anything to fix it.
Did any of you come across a problem like this? Or do you know what I can do to fix it? Please help!! Thanks in advance
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‎09-19-2016 10:10 AM
Do you have any View rules setup that would force one view over another?
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‎09-19-2016 10:18 AM
No Michael, there are no view rules set up.
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‎09-19-2016 10:20 AM
Michael's got the right idea. It's either that there is a view role involved (since it works from the list) or there could be an outside change you don't have admin or view_changer role available (not likely since it's there on the list.) Just throwing that out as FYI.
http://wiki.servicenow.com/?title=View_Management#gsc.tab=0
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‎09-19-2016 10:25 AM
I have admin rights. Also if thats the case, I shouldn't be able to change from other views as well right? But that's not happening. Other views work normally as expected. Able to switch views both from form and from list for others, just not for this particular view.
