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unable to click hyperlink inside preview email using ATF

bollu3
Tera Contributor

‎02-25-2026 11:19 PM

I'm creating a new incident record using ATF and then changing the assignment group to Network group after opening the email notification triggering for changing of group and preview the email but when trying to click on hyperlink in the email using ATF with click UI component step, nothing is happening.

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Shaqeel
Mega Sage

‎02-27-2026 01:28 AM

Hi @bollu3 

 

Clicking links from email preview is not supported in ATF.

Solved: ATF : How to open the specified URL - ServiceNow Community

 

 


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Regards

Shaqeel
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