Unable to Close Case, Error "The following fields contain errors"

[VMK]

When attempting to close a case, the following error is generated:

Instead of entering an actual email address, a N/A was put in as the supervisors email field. The case was successfully generated but now we are unable to close it or remove it from our query.  The reporter is no longer with the company and can not update/correct the inaccurate data. Any ideas on how this issue can be corrected? Thanks in advance!

[dhaz · Accepted solution]

I assume the field is read-only? You could change the policy for that field, make the update and then change the policy back. For the future, you can tighten down the field to only allow an actual email address.

[Aleena598657870]

what exactly we need to update or change i try to deactivate the ui policy or make changes but it is not working the error is still there

[Dr Atul G- LNG]

Hi @VMK 

As suggested by @dhaz  update the policy or try to update the data via background script.