Unable to connect to SAP system from SNOW(Integration Issue)

[suchitra1]

Hi Experts,

Here I have a requirement to extract some information from the SAP system and to populate it in the SNOW.I will be sending the Employee ID from SNOW to SAP and in the return requires the manager information from the SAP system and needs to populate in one of the Maintain item in the SNOW.

So while trying to connect the SAP system through Outbound web services(SOAP message),I am getting the below mentioned error.

I have   already provided the SNOW IP to the customer and they   allowed those IP inside their Firewalls.

But not getting anything from the error where is the cause so as its not connecting to the SAP system.

Appreciate your quick and sincere response on this.

Thanks in Advance!!

java.net.SocketTimeoutException: connect timed out

java.net.PlainSocketImpl.socketConnect(Native Method)

java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:382)

java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:241)

java.net.PlainSocketImpl.connect(PlainSocketImpl.java:228)

java.net.SocksSocketImpl.connect(SocksSocketImpl.java:365)

java.net.Socket.connect(Socket.java:527)

com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:577)

com.glide.communications.GlideSSLProtocolSocketFactory.createSocket(GlideSSLProtocolSocketFactory.java:141)

org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)

org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)

org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)

org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)

com.glide.communications.HTTPClient.executeMethod(HTTPClient.java:280)

sun.reflect.GeneratedMethodAccessor421.invoke(Unknown Source)

sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

java.lang.reflect.Method.invoke(Method.java:597)

org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:239)

org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1201)

org.mozilla.javascript.gen.c308.call(sys_script_include.860655720a0a0b61002e116c36243127:103)

org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1201)

org.mozilla.javascript.gen.c47444.call(sys_script_include.b682fe0a0a0a0bd075b62d71a3690a69:185)

org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1201)

org.mozilla.javascript.gen.c47432.call(sys_script_include.170a6cb60a0a0b114776fbaee3d46612:207)

org.mozilla.javascript.ScriptRuntime.call(ScriptRuntime.java:1201)

org.mozilla.javascript.gen.c47421.call(<refname>:4)

org.mozilla.javascript.gen.c47421.exec(<refname>)

com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:162)

com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:176)

com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:68)

com.glide.script.Evaluator.evaluateString(Evaluator.java:161)

com.glide.script.Evaluator.evaluateString(Evaluator.java:156)

com.glide.script.GlideRhinoHelper.evaluateAsString(GlideRhinoHelper.java:91)

com.glide.script.ActionScript.conditionalEval(ActionScript.java:80)

com.glide.script.ActionScript.execute(ActionScript.java:66)

com.glide.script.ActionScriptProcessor.processScript(ActionScriptProcessor.java:122)

com.glide.script.Action.process(Action.java:113)

com.glide.ui.RedirectTransaction.invokeAction(RedirectTransaction.java:413)

com.glide.ui.RedirectTransaction.handleActions(RedirectTransaction.java:382)

com.glide.ui.RedirectTransaction.inboundActions(RedirectTransaction.java:218)

com.glide.ui.RedirectTransaction.process(RedirectTransaction.java:87)

com.glide.ui.GlideServletUITransaction.process(GlideServletUITransaction.java:75)

com.glide.processors.Processor.runProcessor(Processor.java:358)

com.glide.processors.Processor.processTransaction(Processor.java:163)

com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:146)

com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:36)

com.glide.ui.GlideServlet$1.run(GlideServlet.java:408)

java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)

java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)

java.lang.Thread.run(Thread.java:682)

[ankitsaharavat]

Hi Suchitra,

Integration between ServiceNow and SAP is possible using Informatica Cloud. For more info on ServiceNow connector, please visit -http://www.servicenowconnector.com.

For any further query, please reach at info(at)mansasys(dot)com.

Thanks,

Ankit