Unable to create a new article from self service -> knowledge as I do not see a create a new article

[Anagha Pradeep1]

As an admin I am able to view create an article button and I am able to create one too but when I impersonate someone with knowledge role I am not able to.

Can somebody help me crack this.
Thanks in advance

[Shivalika]

Hello @Anagha Pradeep1 

Hover over the create new option and you should see "pencil icon". 

There you will find roles. In there you need to add 'knowledge" role. You should be good then. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwN

eEISQCY

[Shivalika]

@Anagha Pradeep1  @Refer the below screenshots.

  Kindly mark my answer as helpful and accept solution if it helped you in anyway,

,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @Anagha Pradeep1 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway, so that it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0Wyn

LcOwNeE