Basically, I am trying to create a response template for a configurable workspace, however am getting the record with Agent assist rather than Response Templates whenever I try creating in this table - cxs_table_config
Any inputs what am doing wrong here ?
I have been following this post from community - https://www.servicenow.com/community/csm-forum/response-templates-for-csm-configurable-workspace/m-p...
The Response templates states as loading -
