Unable to create template for Standard Change

[prudhvig]

Hi,

In Servicenow, we have the ability to create templates for Standard Changes and I have a requirement to create one.

I have navigated to Standard Change --> All templates and below is the view I get:

Here, it gives me the list of all templates but does not allow me to create one.

I have typed in "std_change_record_producer.do" in the Left navigation search and I got the below view:

In this view, I see it opened a new record but, all the fields in this view are read-only which restricts me from creating it.

Do I lack any roles? In that case, please let me know what I have to do?

Thanks in advance.

[Jaspal Singh]

Hi Prudhvi,

It would not show up there. You need to check for Standard Change >> My Proposals get once created approved & then it would be available as one of template.

Link Create a standard change proposal should help.

[prudhvig]

Hi Jaspal,

Thanks for the reply.

I have done as you said. But, I get an error while clicking "Request Approval".

What do I need to do now? I have added an approver in the related list and approved it on his behalf. But, it does not accept. Please let me know how I shoud proceed further.

Thanks in advance.

[Jaspal Singh]

Hi Prudhvi,

Make sure the Group Change Management has some or other members associated to it.

[prudhvig]

Jaspal,

I have changed the Assignment Group and the new group has members in it. But still, I get the same issue.