Unable to deactivate Service Catalog item

[Mike Hashemi]

I have a catalog item that appears to be orphaned (in Utah). Looking at https://<instance>.service-now.com/sp -> Request Something -> select the category, I see two items which I believe were created separately, but have the same name. One has a logo and works as expected so I was asked to remove the second one.

I grabbed the sys_id of the duplicate item and found it in the sc_cat_item_list table, but when I click the name to open it, ServiceNow shows, "Record not found". So I tried adding a checkmark in the list view and clicking the Deactivate button. The list reloads, but the item remains active. Finally, I tried changing the value of "active" from true to false right in the column. That showed no errors, but when I refreshed the list, the value returned to "true".

Looking at all the items in the sc_cat_item_list table, I do see two entries with the same name and different "updated" dates and the one I want to keep is editable by clicking the name to open the record.

How can I get rid of this duplicate?

[Dr Atul G- LNG]

HI @Mike Hashemi 

is it something OOTB or both both created by you. 

may be try cache.do and check.

[Mike Hashemi]

Both were created by me.

[Dr Atul G- LNG]

Seems its cache issue now according to me. Check with Catalog builder are you able to deactive ?