Unable to export images in PDF when using Workspace with Image field type on the form

sieusaopolo15
Tera Guru

In ServiceNow, there is a field type called "Image" and in regular form the field works fine and along with export with PDF but in Workspace is different. There is no button for "Update" only remove and download, the worst of all is the export PDF function can not get the image. Am I missing any configuration or there is a limitation that I should know ?

Below here are images about problem I had

- Image field type

sieusaopolo15_1-1728900047498.png

- Image field on regular form

sieusaopolo15_5-1728901520374.png

 

- Image field on Workspace

sieusaopolo15_3-1728900135044.png

- Export the record to PDF in Workspace and image is disappeared

sieusaopolo15_4-1728901458396.png

- Export from regular form

sieusaopolo15_6-1728901549918.png

 

 

 

 

 

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