Unable to generate an invite if the user is an non-admin in Integration

Sujatha V M
Kilo Patron
Kilo Patron

‎09-14-2023 08:33 AM

Hi Team, 

 

I have successfully established the connectivity between the ServiceNow and Google Calendar using REST message and OAuth Token. 

 

When the approver approves the change ticket, it needs to create an invite in Google Calendar. 

 

Invite gets generated without any issues, but when I try for a non-admin user its not generating the invite. 

 

What could be the reason?

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Sujatha V.M.
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2 REPLIES 2

gurjot5
ServiceNow Employee
ServiceNow Employee

‎09-14-2023 08:52 AM

One reason can be that some ACL's are needed for non admin users , you willfind this related article helpful -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783632

 

Additionally try debugging the API by printing the error log, put the API Call in try catch block and print using gs.log(e) to identify what might the the root cause

 

Please mark this response as helpful if it resolves the issue which you are facing

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Sujatha V M
Kilo Patron
Kilo Patron
In response to gurjot5

‎09-14-2023 08:58 AM

Sure thanks for the response. Let me try and update it shortly. 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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