Unable to get email notification when incident is created or changed

[mkjenula]

Hello, 

I have not been able to receive email notifications when incidents are created or changed in ServiceNow. I tried to enable email notifications in email properties and give permissions as well still not getting emails. please help me with this issue.

Thanks in Advance

J Mani krishna

[tharun_kumar_m]

Hi,

To check whether the email is sent from ServiceNow or not, go to System Mailboxes -> Sent 
If no emails are being sent from ServiceNow, then please check System Diagnostics -> Email Diagnostics

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/reference-pages/referenc...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[mkjenula]

Hi tharun, thanks for giving a reply as you can see below screenshot of the email diagnosis it is showing an error can you help me with this.

[tharun_kumar_m]

Hi Mani,

To do additional troubleshooting you can also go through the below kb article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[Pratiksha Kalam]

Hi,

Please refer below link will help you,

https://www.servicenow.com/community/developer-forum/user-is-not-receiving-the-email/m-p/1573450 

If my answer is helpful please mark helpful and correct.

Thank You.

br,

pratiksha.k