Changing labels of options in ask bob
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3 weeks ago
I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I am using ask bob through employee center.
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3 weeks ago
hey @sharmadhruv ,
what is the ask bob?
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3 weeks ago
Ask bob is inbuilt chatbot within employee center
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3 weeks ago
which VA topic are you referring? share screenshots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
I created a flow in VA designer , that flow is reflected as Report an issue option within ask bob , i want to change its name to report an incident
this is an option within ask bob