Changing labels of options in ask bob

sharmadhruv
Tera Contributor

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I am using ask bob through employee center.

4 REPLIES 4

Nehal Dhuri
Mega Sage

hey @sharmadhruv ,
what is the ask bob?

Please hit like and mark my response as correct if that helps

Ask bob is inbuilt chatbot within employee center

Ankur Bawiskar
Tera Patron
Tera Patron

@sharmadhruv 

which VA topic are you referring? share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I created a flow in VA designer , that flow is reflected as Report an issue option within ask bob , i want to change its name to report an incident 

sharmadhruv_0-1757427279104.pngthis is an option within ask bob