Changing labels of options in ask bob

sharmadhruv
Tera Contributor

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I am using ask bob through employee center.

4 REPLIES 4

Nehal Dhuri
Mega Sage

hey @sharmadhruv ,
what is the ask bob?

Please hit like and mark my response as correct if that helps

Ask bob is inbuilt chatbot within employee center

Ankur Bawiskar
Tera Patron

@sharmadhruv 

which VA topic are you referring? share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I created a flow in VA designer , that flow is reflected as Report an issue option within ask bob , i want to change its name to report an incident 

sharmadhruv_0-1757427279104.pngthis is an option within ask bob