Unable to install custom apps in Prod after publishing in System Application > Studio.

[mark141230]

Dear All,

Need your advise, I have created a custom application in Dev using the Application Studio. This is my first time to use it, as I understand, once your done with the custom application you need to publish it in My Repository for it to become available in all the instance by default or you can control the entitlements in the https://apprepo.service-now.com/.

My challenge is that, after I publish the custom app in My Repository and check in Production. I saw the custom app but it was in "In Development" tab so I can't install it. My question is, is there a propagation or grace period before the apps published can be installed?

Please see screenshot:

The name of the app is Globe Device Type Approval. 

Many thanks in advance!

[DirkRedeker]

Hi

Is there any open Update Set, that needs to be closed for that?

BR

Dirk

[mark141230]

Hi Dirk,

Thank you for showing interest on my concern. Where do I check, is it in Prod or Dev?

I checked it and close all related update set both for Dev and Prod. What should I do next?

Thanks

[mark141230]

Hi Dirk,

None so far.

I already filed a ticket to ServiceNow Support.

Will update this thread once we have progress

[Eddy1]

Now I am also stuck in this issue, may I ask how do you solve it finally?