Unable to install the application
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2024 11:56 AM
I am unable to install the application even using the maint role, not sure what is the blocking the installation. When I try to sideload any apps , I am getting unable to install error. Can some one please help / advise
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-07-2024 02:30 PM
Hi @Nikhil Channana,
If you're encountering issues with installing applications in ServiceNow, even with the 'maint' role, there could be several reasons for the problem:
1. Check Permissions and Roles
- Ensure you have the `maint` role and any other necessary roles.
2. Review Logs
- Go to `System Logs > System Log > All` to look for error messages.
- Check `System Applications > Applications > Downloaded` for installation status and logs.
3. Ensure Compatibility
- Verify that the application is compatible with your ServiceNow instance version.
4. Clear Cache
- Use `System Diagnostics > Cache` and click "Clear All Cache".
5. Contact Support
- If the issue persists, contact ServiceNow support for further assistance.
You should be able to diagnose and potentially resolve the issue preventing the application installation in your ServiceNow instance. If the problem persists, contacting ServiceNow support will be your best option for a resolution.
Thank you, please make helpful if you accept the solution.