Unable to load VA or Topic Designer for VA. It shows page not found.

SwatiYeginati
Tera Expert

Unable to load VA or Topic Designer for VA. It shows page not found. There haven't been any changes made, how do I troubleshoot and fix this? 

SwatiYeginati_0-1721248953233.pngSwatiYeginati_1-1721248985051.png

 

1 ACCEPTED SOLUTION

AnirudhKumar
Mega Sage
Mega Sage

Is this a PDI? Coz I have a similar problem. 

Anyway, have you tried Updating the plugin by going to Conversational Interfaces -> Home -> Update Plugin...?

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2 REPLIES 2

AnirudhKumar
Mega Sage
Mega Sage

Is this a PDI? Coz I have a similar problem. 

Anyway, have you tried Updating the plugin by going to Conversational Interfaces -> Home -> Update Plugin...?

SwatiYeginati
Tera Expert

It was my org's DEV instance. I updated the plugin and cleared All time cache, history etc. Just clearing cache doesn't work. Although I am still not sure what caused it to break in the first place. What ServiceNow Support suggested was to just clear cache, no real solution or cause of it was provided.