Unable to login to the walkup portal error - Sorry, you are not authorized to access the walk-up pag

[CarolMa6]

Hi, 

I cannot login to the walkup portal error message below. How can i solve this error, I logged in with the 'Walkup User', included with the Walk-up plugin and I still get the error message below. 

Roles added as show below

Cannot remove or add a role, how can I solve this issue. 

As adim I also cannot login to the portal to update or work on the portal I get the same error. 

[Anand Kumar P]

Hi @CarolMa6 ,

issue is related to viewing Dashboards is adding the public role to the user's roles that are returned in the scripted check to make sure the user only has the sn_walkup.walkup_login and snc_internal.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751494

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694562

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[CarolMa6]

Hi @Anand Kumar P 

The "sn_walkup.walkup_login" role is assinged the snc_external which is according to documentation and it should work. a user with this role should access the walkup portal but that's not happen. The below customer feedback roles shouldn't be there how do I remove these two roles? 

I tried to create a user with only the "sn_walkup.walkup_login" the other roles get added automatically. 

[Anand Kumar P]

Hi @CarolMa6 ,

Did you tried to impersonate with walk-up user.

You will not edit because inherited true

1. Navigate to the "sys_user_has_role" table .

2. Filter the results down to the username affected.

3. Export the list as an XML file.

4. Using your XML editor of choice, locate the "<inherited>true</inherited>" entry and replace it with "<inherited>false</inherited>".

5. Save the changes and import the XML file back into the sys_user_has_role table.

6. You should now be able to freely delete the roles from the user.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[CarolMa6]

Hi @Anand Kumar P 

Yes, I impersonated the user and the only thing I see is the below. and still get the " sorry, you are not authorised to access the walk-up pages"

Tried this still nothing can't delete it gives me a permissions error.  

Regards

CarolM