Unable to login to the walkup portal error - Sorry, you are not authorized to access the walk-up pag

[CarolMa6]

Hi, 

I cannot login to the walkup portal error message below. How can i solve this error, I logged in with the 'Walkup User', included with the Walk-up plugin and I still get the error message below. 

Roles added as show below

Cannot remove or add a role, how can I solve this issue. 

As adim I also cannot login to the portal to update or work on the portal I get the same error. 

[Dr Atul - LNG]

Hi @CarolMa6 

I am not 100 sure , but create a new user and assigned only walkup role and then try.