Unable to login to the walkup portal error - Sorry, you are not authorized to access the walk-up pag

CarolMa6
Tera Expert

‎01-06-2025 06:21 AM

Hi, 

 

I cannot login to the walkup portal error message below. How can i solve this error, I logged in with the 'Walkup User', included with the Walk-up plugin and I still get the error message below. 

CarolMa6_0-1736172689545.png

 

Roles added as show below

CarolMa6_1-1736173073090.png

 

Cannot remove or add a role, how can I solve this issue. 

 

As adim I also cannot login to the portal to update or work on the portal I get the same error. 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-06-2025 06:33 AM

Hi @CarolMa6 

 

I am not 100 sure , but create a new user and assigned only walkup role and then try.

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