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Unable to modify custom field in WOTask when accepted

sk4408bc
Tera Contributor

5 hours ago

In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset table will allow the Agent's role to read, so underlying field is fine, they are able to see the vehicle name, but are unable to edit the u_vehicle field. When I give them the admin role, they are able to edit it. I have checked for UI Policies, client scripts, state models, BRs but unable to pin-point what exactly is causing the field to become un-editable. Please could someone help.

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Mohammed8
Tera Expert

29m ago - last edited 21m ago

Hi @sk4408bc 

For the field agent to edit this field, you must create a Write ACL on the Work Order Task (wm_task) table for the custom field and include the wm_agent role. Without this write ACL, the field will remain greyed out for the field agent. 

 

If you find this useful, please mark solution accepted/helpful

 

Regards, Mohammed Zakir

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