Unable to open attachment from attachment varibale submitted in record producer
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02-12-2025 12:41 AM
I'm using Attachment variable in my record producer, if I'm uploading the attachment in the variable. after submitting the record from the target record i'm unable to open the attachment from the variable editor.
Is this OOTB behavior of attachment variable? or how to fix it.
As far as I remember when i started using this variable long back this working.
Thanks
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02-13-2025 10:33 PM
I didn’t, let me give it a try.
I have tried in legal scope on legal matter table vs incident table
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02-13-2025 11:08 PM
which scope is this? share with me and let me try in my instance
Also the table in legal scope is task extended?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-13-2025 11:33 PM
I'm trying this in Legal Matter Management Scope where it is not working.
As you have mentioned I have tried in one new custom App, it is working fine. it is only not working in Legal Matter Management scope.
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02-14-2025 12:45 AM
Please raise a HI ticket.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-14-2025 05:59 AM - edited 02-14-2025 06:01 AM
@Dr Atul G- LNG @Ankur Bawiskar
Thank you for prompt response, I have figured out an OOB acl on attachment table specifically on legal matter table, and since attachments from attachment variable will be stored as "ZZ_YYtableName" due to which OOB acl is failing as it is checking for "tableName".
We can do for HI ticket and ask to fix, or we can just have custom acl with expected condtion created bcus we can't change OOB acl bcus it will ditrub oob function,