Unable to open attachment from attachment varibale submitted in record producer

Kiran Maruthi
Tera Contributor

I'm using Attachment variable in my record producer, if I'm uploading the attachment in the variable. after submitting the record from the target record i'm unable to open the attachment from the variable editor.

 

Is this OOTB behavior of attachment variable? or how to fix it.

 

As far as I remember when i started using this variable long back this working.

 

Thanks 

21 REPLIES 21

@Ankur Bawiskar 

I didn’t, let me give it a try.

 

I have tried in legal scope on legal matter table vs incident table

@Kiran Maruthi 

which scope is this? share with me and let me try in my instance

Also the table in legal scope is task extended?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 

 

I'm trying this in Legal Matter Management Scope where it is not working.

As you have mentioned I have tried in one new custom App, it is working fine. it is only not working in Legal Matter Management scope. 

@Kiran Maruthi 

Please raise a HI ticket.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Dr Atul G- LNG @Ankur Bawiskar 

Thank you for prompt response, I have figured out an OOB acl on attachment table specifically on legal matter table, and since attachments from attachment variable will be stored as "ZZ_YYtableName" due to which OOB acl is failing as it is checking for "tableName".

We can do for HI ticket and ask to fix, or we can just have custom acl with expected condtion created bcus we can't change OOB acl bcus it will ditrub oob function, 

 

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