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‎09-27-2023 08:15 AM
We upgraded to Utah recently, and now when we try to open FLOW DESIGNER from the ALL menu, it drops this errror both in DEV and TEST-
The entity name must immediately follow the '&' in the entity reference.
Nothing else. Not getting a lot of hits when searching for this that are relevant. Ideas?
Solved! Go to Solution.
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‎09-27-2023 08:25 AM
Hello,
Please check the below support article:-
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656916
Please mark my answer as correct based on impact.

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‎09-27-2023 08:21 AM
@jlaps Navigate to System Definition >> Plugin module and search for Flow Designer - Designer plugin.
Click open the record and you will be navigated to the detail page.
Repair the plugin using the Activate/Repair link and see if it fixes the issue.
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‎09-27-2023 08:25 AM
Thanks for the tip, but that did not fix it- still not able to open flow designer.
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‎09-27-2023 08:25 AM
Hello,
Please check the below support article:-
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656916
Please mark my answer as correct based on impact.