Unable to populate the lookup select box for certain users?Why?

VIKASM535239375
Kilo Sage

Unable to populate the lookup select box for certain users? Why?

Even after assigning role of public or snc_internal to both Lookup Tables and User

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@VIKASM535239375 

lookup select box is referring to which table?

Does that user have read access to the table?

please share some screenshots.

Does that user have read access to the field mentioned in Lookup label field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

VIKASM535239375
Kilo Sage

Issue Resolved it was due to ACL on Table and roles in ACL.

We modified the ACL according to Users Role and Issue resolved now.

View solution in original post

6 REPLIES 6

jcmings
Mega Sage

I'm assuming this is on a catalog item. Is the lookup select box pointing to a static choice list? My guess is there is some sort of ACL blocking the read of your sys_choice table. You can check this by using Debug Security Rules.

For Catalog Item we are able to see the list value of Lookup variable

 

but other Users are not able to see the list value of Lookup variable even after providing the public role to Table of Lookup Select box variable in Catalog Item.

Ankur Bawiskar
Tera Patron
Tera Patron

@VIKASM535239375 

lookup select box is referring to which table?

Does that user have read access to the table?

please share some screenshots.

Does that user have read access to the field mentioned in Lookup label field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

VIKASM535239375
Kilo Sage

Issue Resolved it was due to ACL on Table and roles in ACL.

We modified the ACL according to Users Role and Issue resolved now.