Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

[swethavelu]

Hello Community,

I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.

What I Have Done So Far

• Enabled Email Sending and Email Receiving in System Properties > Email.

• Created an SMTP Email Account for outgoing emails:
  • Server: smtp.gmail.com
  • Security: SSL/TLS
  • Type: SMTP
  • Authentication: Password
  • User Name: Gmail Address
  • Password: Gmail App password
  • Tested connection: Successful
• Outgoing emails work perfectly. Notifications are sent and appear in Gmail Sent Items.

Incoming Email Setup

• Enabled POP in Gmail settings (confirmed by seeing IMAP options).
  • Server: pop.gmail.com
  • Port: 995
  • Security: SSL/TLS
  • Type: POP3
  • Authentication: Password
  • User Name: Gmail Address
  • Password: Gmail App password
  • Tested connection: Failed even POP was enabled in Gmail.

Issue

• When I send an email to the Gmail account configured for incoming mail, nothing appears under System Mailboxes > Inbound > Received.

Questions

1. Is there any additional configuration required for PDI to fetch incoming emails?
2. Do I need to manually trigger the Email Reader job?
3. Are there any logs or troubleshooting steps to confirm why emails are not being pulled?

Any guidance or best practices would be greatly appreciated!

Regards,

swetha.

[Ankur Bawiskar]

@swethavelu 

PDIs don't support incoming and outgoing emails.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[swethavelu]

@Ankur Bawiskar 

Outgoing emails work perfectly. Notifications are sent and appear in Gmail Sent Items. Correct me if my understanding is wrong.

Fyi, screenshots from System Logs>>Emails & System Mailsboxes>>Outbound>>Sent

Regards,

swetha.

[Nawal Singh]

Hi @swethavelu ,

Please review- below links that will guide you step by step configuration 

I have also tested this in my PDI its working fine-

 https://www.youtube.com/watch?v=FZLPbW1RCJo

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[swethavelu]

Hi @Nawal Singh 

Thanks for the reference link.

As mentioned in the reference link we have to enable POP3 or IMAP in our Gmail account settings for incoming emails.

But with Gmail account currently I can't able to enable IMAP because of the below reason.

So i enabled POP and tested the connection in PDI, it is getting failed saying POP access not enabled.

Fyi,

Regard,

swetha.