Unable to Remove Users from Group While Implementing Scheduled Cleanup Process

[n-ssurabhi]

Requirement

• Every month run a flow to check which group members from "Finance group" do not have an approval on the last 6 months;
• Users shall be removed from the group "Finance group" if the user has not been selected has an approver for the last 6 months;
• When users are removed, a notification with the removed users should be sent to email

Current Status

I have designed and implemented the flow, and I am successfully able to:

• Retrieve the group members.
• Identify users who have not acted as approvers in the last 6 months.
• Prepare the list of users to be removed.

• However, I am encountering an error during the step where the users are removed from the group. The flow fails at the record deletion/removal stage.

  Used flow properties as run as "system user".

  Any guidance or suggestions would be greatly appreciated.

   

[Dr Atul G- LNG]

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996223

[Dr Atul G- LNG]

1. In the flow, locate the step that looks up sys_user_has_role records for the user.
2. Add a condition: Inherited = false.
3. Run the flow.

The flow only fetches and deletes the roles that are not inherited (Inherited = false) from the user profile. The system also deletes the associated roles that have Inherited = true. 

[Dr Atul G- LNG]

Try this @n-ssurabhi 

[Ankur Bawiskar]

@n-ssurabhi 

which group is this? Normal or HR related?

share screenshot of that error of flow step