Unable to resolve incident after activate HAM Pro plugin

[SD4]

Hi,

Whenever I try to resolve an incident it's showing an error message -

"To resolve this incident, Choose an asset action for each configuration item that includes an asset"

How can I stop this?? Any script to inactive?

[ctsmith]

Of course I just ran this and update the sys properties and the issue still persists...  I'll update when I get a follow up from support.

[avivs]

Any update?

[ctsmith]

I had to deactivate the BR "Check HAM action is selected on incident" and make a copy and comment out the first few lines of code

//This is causing problems when resolving an incident AND adding a CI.
/*
gs.addErrorMessage(gs.getMessage('Before resolving this incident, please save the changed configuration item that includes an asset'));
current.setAbortAction(true);
current.incident_state = previous.incident_state;
*/

[Nabil EL FILALI]

Hello 

what is the asset_action doesn't exist in my table  ?  what does it mean please ? 

regards

[ctsmith]

Do you have HAM installed?  Otherwise, you won't see it.