Unable to resolve incident after activate HAM Pro plugin

[SD4]

Hi,

Whenever I try to resolve an incident it's showing an error message -

"To resolve this incident, Choose an asset action for each configuration item that includes an asset"

How can I stop this?? Any script to inactive?

[ctsmith]

Do you see it in task_ci table?

[Duke1]

These two system properties control added Business Rules that create this behavior. For my ORG at the time, we disabled the BR's and set these properties to false to address the issue. 

Application navigator - 'sys_properties.list'

- Lookup these two names and set their value to = 'false'

sn_hamp.enable_asset_action_validation_incident

sn_hamp.enable_asset_action_validation_change_request

[sshaetz]

Thank you. This works.

This is the official KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1695540

Out of box, they should have set the default to be false. What were they thinking?

[ArlanS]

This happens because of a Business Rule (Check HAM Action is selected on incident) that is active in your environment. It checks whether an asset action (asset_action) has been selected for each Configuration Item (CI) linked to the incident that also has an associated asset.  If not, it prevents the incident from being resolved.

If this behavior is not needed and is not part of your business requirements, you can simply deactivate the Business Rule to stop this validation.

Table: Incident
Business rule: Check HAM Action is selected on incident