Unable to see Reopen button in my custom portal

[yasserbouat]

Hello,

I have to aadd a button in the portal that allows reopening closed tickets, so i followed the same steps in this solution but it didn't work for me : https://www.servicenow.com/community/developer-forum/unable-to-see-reopen-button-in-ec-portal/m-p/27... 

Script include : IncidentUtils

Script : 

canReopenIncident: function(current) {

    return current.incident_state == IncidentState.CLOSED;

    },

Screens : 

Does anyone please has an idea ?

[yasserbouat]

Another issue : I didn't create the button "Reopen" yet : 
This button must be displayed only when I click on "my incidents" widget : and I don't know how to add a buton in the portal that can be displayed whitin a widget ? 

[Ankur Bawiskar]

@yasserbouat 

where do you want to add that button?

share the portal screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[yasserbouat]

@Ankur Bawiskar Thanks for your support , I described it below as a reply

[Dr Atul G- LNG]

Hi @yasserbouat 

I have to aadd a button in the portal that allows reopening closed tickets, 

As a BPC, I would not recommend this requirement. Reopening a closed incident is never recommended. Please avoid doing this, as it is a clear violation of both the process and audit procedures.