Developer

Autopopulate variable set and use it in multiple record producer

Hi,I have 4 string variables and 4 reference variables in a variable set.So If i tag this variable set to a record producer, 1. Based on the requested for or subject person depends on the record producer, it should auto populate values from the user ...

Question

Step-by-Step Guide to Configuring an Encryption Module in ServiceNow

Why Does ServiceNow Use Encryption?Sensitive data is better protected when it is encrypted and stored in a format that only authorized individuals or systems can read. This is essential for ServiceNow users to know when working with data that has to ...

blog

Developer Passport

Hi Can someone point me in the direction of how I can join/use the Australia/Brasil Developer passport program so I can be or get credit for working through it. Many thanks in advanceFrank

Question

Agent Client Collector - Discovery, Monitoring & Log Analytics for Modern IT Operations

Question: What is the Agent Client Collector (ACC), and what are the key reasons for adopting it within my infrastructure landscape? Additionally, what measurable benefits can customers expect from implementing ACC? Solution: License Requirement: A...

blog

Catalog item variables are not displaying in the Self - Service --> Raise a Request

I modified the existing user account catalog form by adding 2 new fields in the form. It is displayed in the ServiceNow portal but not in the Self - Service --> Raise a Request. Please find the attached screenshot for reference and help me in fixing....

Question

Need help with Fix script

Hi All, I have the below requirements for certain child classes of DB Instance:For the existing duplicates, check if there are any records having same name, version and related child, then retire the older records if not already. Also copy the field ...

Question

Can sys_audit_role be archived by changing no_archive=true to no_archive=false?

Hi Community,We are using the OOB Audit Roles [sys_audit_role] table to track user role additions and removals.In our instance, the Dictionary entry for sys_audit_role has the attribute:no_archive=trueBecause of this, the table is not available for s...

Question

Approval generation for users in multiple approval groups

Issue: I am investigating an issue with Management approval generation where a user can belong to multiple groups that are all configured as required approver groups. During approval creation, only one user approval record is generated, and approving...

Question

ServiceNow Administration Fundamentals LabX

ServiceNow Administration Fundamentals LabX this is one of my courses and unfortunately, due to network issues, our instance has been terminated. Could you please resolve the issue?

Question

Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

blog

Resolved! Why My posts being marked as Spam

I'm trying to post a question, but it's being blocked as Spam. I'm not sure why. I have not written anything that would be spam.It is just a question.I hope someone can help this situation soon.

Question

CSM Automated Quality Assurance (Now Assist Skill) – Availability Condition Not Filtering Cases

Hi Community,I configured Automated Quality Assurance for Customer Service Management (CSM) and would appreciate some guidance on the expected behavior of the Define Availability conditions.RequirementWe want the Automated Quality Assurance skill to...

Question

Resolved! How to create a report on all the individual users in the system currently holding roles?

Hi All,How do I create a Dashboard Report on the detailed audit trail of user roles, including the role ID assigned to each user, who added or removed the role, and the corresponding timestamps. Thanks!

Question

How to avoid overflow menu for "skip" button on playbook card

Hello Folks, Could someone direct me to the steps for preventing the "Skip" button from being grouped under the overflow menu ("...")? I attempted to override this by assigning a custom action, but it was unsuccessful—I couldn’t implement it. Thanks

Question

Service Builder Customization

Hi,We have a requirement to customize ServiceBuilder UI. Example: I would like to have Manage Service Offering tab similar to Create Business Service and Create Technical Service Can someone please help from where can we modify the UI? Thanks in ad...

Question