Unable to see Reopen button in my custom portal

[yasserbouat]

Hello,

I have to aadd a button in the portal that allows reopening closed tickets, so i followed the same steps in this solution but it didn't work for me : https://www.servicenow.com/community/developer-forum/unable-to-see-reopen-button-in-ec-portal/m-p/27... 

Script include : IncidentUtils

Script : 

canReopenIncident: function(current) {

    return current.incident_state == IncidentState.CLOSED;

    },

Screens : 

Does anyone please has an idea ?

[yasserbouat]

@Dr Atul G- LNG 

I impersoanted the caller : 

[Dr Atul G- LNG]

Hi @yasserbouat 

It should show in portal, try to repair the Service Portal plugin and then check. It is visible to me.

[yasserbouat]

@Dr Atul G- LNG 
you were right : the itil role is set as false (i don't know why) : 

[Dr Atul G- LNG]

No this is not an issue that is inherit is false, try to repair the plugin and check.

[Ankur Bawiskar]

@yasserbouat 

As shared by Atul it's available OOB if incident is Resolved

Is this not happening OOB in your instance?